How to Order

• Order on our website, or via LINE @upearl.
• Please complete payment within 2 days after placing your order.
• In-stock items will be shipped within 3-7 business days (excluding holidays).

Payment Methods

• Bank Transfer
• Credit Card

Shipping Fees

• Postal Service - Taiwan (main island) NTD 80 / Taiwan (outer islands) NTD 100
• Black Cat Delivery - All of Taiwan NTD 130
• International Parcel - EMS Express Shipping Asia NTD 600 / Other Regions NTD 1000
• Free shipping for orders over NTD 10,000 in Taiwan

Delivery

• In-stock products: Shipped within 3-7 business days
• Custom-made products: Shipped within 25 business days

About the Materials

We carefully select the finest saltwater pearls from the world's seven major seas, complemented by exquisite diamonds, various rare gemstones, and premium 18K gold. This ensures that every UPEARL jewelry piece allows our customers to appreciate luxurious taste.

Care Instructions

Please avoid wearing your jewelry in the following situations:

• Remove jewelry when showering, exercising, soaking in hot springs, sleeping, or coming into contact with seawater. This prevents acidic sweat, dirt, etc., from damaging the surface and luster of the jewelry, leading to metal oxidation, shedding, deformation, and other changes.
• Cosmetics such as hairspray and perfume can also damage the pearl's surface. Please be sure to put on your jewelry after completing your makeup.
• Never pull, swing, press forcefully, or rub with sharp objects. While metals and pearl threads have some elasticity, repeated bending can cause fatigue or even breakage.
• After wearing, please use the UPEARL specialized jewelry polishing cloth provided to wipe off sweat and dirt.

Return and Exchange Policy

For detailed information on UPEARL's after-sales service, please click here.